Frequently Asked Questions
Find your next step
These answers explain PIGEON workflows, not legal advice. Use the linked service and policy pages for details.
How do I start a service request?
Sign in to your Client account, provide accurate recipient/address information and upload documents privately. Review the service option and quote before proceeding.
Is service or court acceptance guaranteed?
No. Review the recorded outcome and available evidence. Ask the applicable court or counsel about legal requirements and next steps.
What does a Stake-Out provide?
A reviewed observation window at an approved service location to attempt lawful service. It does not guarantee that the subject will appear.
Will Skip Trace guarantee a current address?
No. It provides available locate-research findings based on supplied information; a successful locate or later service is not guaranteed.
Are court fees included in the $50 service fee?
No. The $50 PIGEON fee for a qualifying completed in-person request is separate from court/statutory fees and payment instruments.
Can I cancel a paid E-Service package?
You may request cancellation. Admin decides cancellation or continuation; refund approval is a separate decision. An unpaid package follows the approved cancellation/deletion rules.
Can PIGEON submit my Texas electronic filing now?
No. Live electronic submission is coming soon, pending Tyler/OCA authorization and production activation.
How long do I have course access?
The approved Student access period is four months. Approved identity, active enrollment and the existing lesson and final-assessment requirements apply.
Does a Certificate of Achievement give me a license?
No. The approved course certificate records eligible completion. It does not by itself issue a Process Server license or authority to serve process.
Does approval guarantee assignments or income?
No. Applicants complete identity and credential review and require Admin approval. Approved Process Servers may voluntarily accept eligible assignments.
Does cancellation automatically mean a refund?
No. Service-specific terms take precedence where applicable. Authorized review and actual payment state control any refund; unrecoverable court or third-party fees are not promised refundable. Wallet is unavailable.
How do I request access, correction or deletion of my data?
Use Privacy Choices or verified support. Identity verification and lawful retention exceptions apply. A request does not immediately disclose or erase protected records.
Can I download the mobile app today?
Android and iPhone downloads are coming soon. Mobile access is intended for approved Process Servers when the official release is available.
Course information: 7-Hour Process Server Orientation · 8-Hour Continuing Education. Process serving and course FAQs.