Terms of Service

Version 1.1

Effective Date: 2026-10-25 (America/Chicago)

1. OUR ROLE AND YOUR AGREEMENT

PIGEON is operated by Pigeon Serve LLC, a Texas Domestic Limited Liability Company, Texas File Number 6000008016, formed effective October 6, 2026. The formation date is not the effective date of these Terms. These Terms govern PIGEON, its website and services. Your affirmatively accepted order details and service-specific terms form part of the agreement. If acting for another person or organization, you must have authority. Mandatory legal rights remain in effect.

Pigeon Serve LLC is not a law firm and does not provide legal advice. Clients remain responsible for legal deadlines, legal strategy, choice of service method and whether electronic/in-person filing or service is legally appropriate.

2. AGE, ACCOUNTS AND SECURITY

All Client, Process Server, Student and Admin account holders must be at least 18. No minor or parental-account system is offered at launch. A minor being a subject/recipient of legal documents does not create a PIGEON account. Provide accurate information, safeguard credentials and report suspected unauthorized access.

PIGEON Field is for approved Process Servers only. Clients, Admins and Students use the website. Account creation does not confer worker eligibility or other role approval.

3. CLIENT RESPONSIBILITIES AND NO GUARANTEED OUTCOME

Clients are responsible for accurate names, addresses, case/court information, deadlines, documents, instructions and legal authority for requested action. A notification or platform timestamp does not extend a court deadline.

PIGEON does not guarantee that a person will be found, service will succeed, a court will accept a filing or grant fee relief, E-Service will satisfy every legal requirement, Skip Trace will produce a result, a recipient will cooperate, or a particular legal outcome will occur.

4. SERVICES, THIRD PARTIES AND FILING STATUS

Courts, Stripe, Google/Firebase, Maps, filing providers and other third parties may affect availability and timing.

Physical delivery and court confirmation are separate. Delivered to clerk — filing confirmation pending does not mean confirmed filed. Confirmed filing requires appropriate court/clerk evidence. Fee-relief submission is not an approved waiver.

PIGEON E-Filing is Coming Soon and is not available for live court submissions. Tyler/Texas EFSP onboarding, certification and production authorization remain pending. A draft or simulated filing is not a court submission. PIGEON has not approved or activated an E-Filing service fee; any future PIGEON service fee, applicable court charges and third-party provider fees will be disclosed before the Client authorizes filing and payment. The receiving court determines whether a filing is accepted or rejected, and submission does not guarantee acceptance. Any separately authorized in-person or manual administrative filing must be identified truthfully and supported by actual submission evidence.

E-Service costs $40 per recipient/package and requires immediate payment before recipient delivery. An unpaid package may be cancelled or deleted; a paid package permits a cancellation request for Admin decision to cancel or continue. If Admin approves cancellation before any secure recipient invitation has been sent, PIGEON refunds the full $40 E-Service fee after verifying the payment and cancellation eligibility, subject to applicable law. After an invitation has been sent, a refund is evaluated individually by Admin under the Refund & Cancellation Policy and applicable law. A cancellation request alone does not guarantee cancellation or a refund. No Process Server participates in E-Service. Through a temporary, package-scoped secure session, the recipient supplies the required identity/contact details, verifies email, captures ID front/back and one straight-on selfie, provides required device location, reviews the documents and completes the approved acknowledgment and electronic signature. Authorized identity/provider review and final-record requirements remain separate from delivery. Raw identity evidence is restricted to authorized Admin/reviewers; the Client receives authorized status and final records. Electronic delivery or acknowledgment alone does not guarantee legal sufficiency.

5. PROHIBITED USE AND TRUTHFUL RECORDS

No fraud, harassment, stalking, illegal surveillance, impersonation, unauthorized access, false field evidence, fabricated filings, malware or unlawful Skip Trace use. No falsification, backdating or destruction of historical signed evidence. Workers must report actual facts and Clients must provide lawful instructions.

6. CUSTOMER CONTENT AND LEGAL HOLDS

Clients retain ownership of uploaded legal/customer documents. They grant PIGEON only the limited rights necessary to store, transmit, display, process, deliver and serve/file the content for the requested service. PIGEON does not acquire ownership of Client legal documents.

Deletion/retention requests may be suspended where necessary for subpoena, court order, litigation/legal hold, fraud/security investigation, required accounting or evidentiary preservation. Access to retained material is restricted.

7. FEES, BILLING AND REFUNDS

The price and service-specific scope presented and accepted at checkout/order control. Process Service, Stake-Out, Skip Trace and Student prices, deposits, attempt limits, rush levels and included work are shown before purchase; these Terms do not invent additional prices.

Approved fixed PIGEON fees for enabled services: E-Service $40 per recipient package and In-Person Court Filing $50 per qualifying completed request. E-Filing is not available for live submission and has no approved PIGEON service fee. Court/government/provider charges are separate. Processing charges and tax are itemized where applicable. Additional court funding requires explicit Client authorization. Worker compensation is separate.

The Refund & Cancellation Policy is incorporated by reference. Service-specific cancellation/refund provisions take precedence over the general Refund & Cancellation Policy when they conflict, subject to mandatory law. A service-specific guaranteed refund applies when its conditions are satisfied, including the full $40 E-Service fee when Admin approves cancellation before recipient invitation. Other cancellation and refund outcomes require authorized Admin review under the applicable policy; a cancellation request or approval alone does not create an additional refund entitlement. PIGEON service fees, court/statutory fees, provider/processing fees, payment instruments and worker earnings remain separate. An incurred or paid third-party, court, statutory or provider fee is not promised refundable when PIGEON cannot recover it. No additional court amount is silently charged. Original payment/refund histories are preserved.

Wallet is unavailable. Wallet top-ups, wallet payment application and production wallet spending are not offered until separate Wallet terms and operational rules are reviewed and explicitly approved. Preserved historical or test balance representations do not activate wallet services.

8. PROCESS SERVER PARTICIPATION

The separate Process Server Agreement governs required credentials, truthful evidence, acceptance, compensation, review and payout terms. Acceptance alone does not create Court Filing compensation. No assignment/earnings guarantee is made. Expenses require express authorization.

9. STUDENT SERVICES

Student/Course Terms apply. For new paid enrollments governed by these v1.1 Terms, access to the approved 7-hour and 8-hour courses is four calendar months from the authoritative paid-enrollment date, subject to the existing account/enrollment conditions. Any Student previously promised a longer access period under accepted terms retains that existing entitlement. Required content/assessment criteria appear before enrollment. Training does not guarantee certification, licensing, employment or Process Server approval. State approval, accreditation or continuing-education claims require current applicable evidence published for the specific course.

10. PRIVACY AND ELECTRONIC RECORDS

The Privacy Policy, Privacy Choices, Cookie Policy and Electronic Communications & Signature Consent explain relevant practices and choices. Account-level electronic consent does not replace a separate signature/acknowledgment required for a particular record or override paper/original requirements.

11. SUSPENSION AND DISPUTES

PIGEON may suspend/remove access for fraud, falsification, unlawful activity, security risks or material breach, subject to applicable law. Suspension does not erase historical payments or signed records. Contact support@pigeonserve.com for service issues or billing@pigeonserve.com for billing.

Texas law governs without regard to conflict-of-law rules. Venue is in state and federal courts with jurisdiction in Harris County, Texas, subject to non-waivable applicable law. No mandatory arbitration or class-action waiver applies at launch.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, PIGEON excludes special, indirect, incidental, punitive and consequential damages, including lost profits/lost business, where enforceable. Aggregate PIGEON liability arising from a particular service/order is limited to the PIGEON fees actually paid for that affected service/order.

These limits do not exclude or limit liability where prohibited by law, including fraud, willful misconduct, gross negligence or other legally non-waivable obligations to the extent applicable law requires an exception. These Terms do not waive mandatory consumer rights.

13. CHANGES AND CONTACT

Changes apply prospectively, with version/effective date and renewed acceptance where appropriate. Historical completed/signed records remain preserved. Contact details appear below.

Pigeon Serve LLC — PIGEON

7250 West Greens Rd, Ste 314, Houston, TX 77064

support@pigeonserve.com · billing@pigeonserve.com · (713) 454-2146